Digital Membership Card FAQs

As of January 2022, the Zimmerli issues digital membership cards through Cuseum.

In addition to the most common questions answered below, the Cuseum website addresses other technical inquiries.

How do I add the membership card to my iPhone?
Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card automatically appears in your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?
Download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email and the card automatically appears in your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital membership card, what should I do?
Please contact the membership department by email for a physical card.

I do not have a mobile phone, what can I do?
Please contact the membership department by email for a physical card.

I have a question about my membership benefits.
Please contact the membership department by email with your questions.

Information on my membership is incorrect.
Please contact the membership department by email to update your membership records.

My family member is also on this membership account. How can she/he receive the card?
iOS
Navigate to the back of the card (tap on the "..." button on the front). Tap on the share icon at the top right to send the card to your secondary member.

Android
Navigate to the back of the card (tap on the small "i" on the front) and use the “Share Pass” button to send the card to your secondary member.

I downloaded my card but I can’t find it.
If you have an iPhone, the card automatically downloads to Apple Wallet. Check the app for your new card. (Scroll through any cards that are already there - it may be hiding!) If you have an Android, download Wallet Passes from the Play Store prior to downloading the card.